Question 1

How do I know when my order has been shipped?

Accepted Answer

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier (USPS) has picked up your package. Please use the appropriate carriers tracking features to determine when your package has been picked up or dropped off and is in transit.
 
Please allow up to 72 hours (excluding Saturdays, Sundays, and Holidays) from the time you place your order for it's status to update.
 
You can also find the order status in "My Orders".

Question 2

Do you ship internationally?

Accepted Answer

Unfortunately, we do not currently ship outside of the United States. However, as the business grows and demand grows we will love to start shipping internationally.

Question 3

I've recieved a damaged item, what do I do?"

Accepted Answer

Please take a photo of the item and email it to our Customer Care team (HERE) or at support@thebellabrands.com with a description of the damage. Upon inspection of the photo you will be advised via email.

Question 4

I entered the incorrect shipping information, what do I do?"

Accepted Answer

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly.
 
BEFORE items are shipped? 
Please email us ASAP at support@thebellabrands.com (HERE) with subject header: ATTN: Address Change. Please include name, email address used to order, order number and correct shipping address.
 
AFTER items has been shipped
We do not take responsibility for the incorrect information given to us. 
 
We are not able to advise until delivery date/attempt delivery.
 
Shipping fees are non-refundable.
 
If the package is returned non-deliverable we will issue a store credit. (minus a restocking fee)
 
If the package is makered as delivered were are not able to issue any store credit or refunds.
 
If you refuse any shipments from thebellabrands.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

FAQ

Frequently asked questions

How do I know when my order has been shipped?

Do you ship internationally?

I've recieved a damaged item, what do I do?"

I entered the incorrect shipping information, what do I do?"

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